Valparaíso Port Launches WhatsApp Chatbot

The Empresa Portuaria Valparaíso (EPV) and Terminal Pacífico Sur (TPS) have launched a virtual assistant for truckers. The chatbot, named 'Pancho', operates via WhatsApp to simplify the export container delivery process at the Port of Valparaíso.

The presentation occurred during an event for Trucker's Day, organized by Fedequinta at the Valparaíso Terminal de Pasajeros (VTP). The tool integrates the functions of EPV's Silogport platform, which optimizes cargo movement, with TPS's container reception scheduling system. These two systems had previously operated independently.

Franco Gandolfo, general manager of EPV, stated that they are creating a bridge for port system users through a simple daily tool. He called the launch a new facilitation tool for Valparaíso's port actors and said it continues the port's tradition of incorporating technology to improve operations and the quality of life for workers.

Cristian Rodríguez, general manager of TPS, emphasized the importance of truckers to the external trade logistics chain. He said the terminal has long focused on ensuring the best possible experience for drivers within its facilities. Rodríguez stated this new tool aligns with that goal, aiming to improve driver experience, service times, and their sense of support within the port logistics system.

Union and Developer Perspectives

Iván Mateluna, president of the Federación de Dueños de Camiones de la Quinta Región (Fedequinta), expressed belief that the tool will bring facilitation. He acknowledged some drivers lack experience with digital phones but said the virtual assistant will handle tasks they cannot, providing timely information and proper terminal access. Mateluna predicted significant benefits for port logistics, notably reducing the need for drivers to leave their trucks to check on status, which should alleviate major queues.

Rodrigo Gómez, commercial manager of the Empresas Jordan group, explained the tool originated from a clear need. He said the idea emerged from years of communication challenges, aiming to create a common platform connecting truckers, companies, logistics centers, and the end client. Gómez highlighted that using WhatsApp as the common platform can aid communication agility for truckers at ports and terminals. He added this should benefit the community by reducing traffic jams, wait times, idle trucks, and allowing drivers to rest while awaiting their call to proceed.